Tuesday, February 10, 2009

Justice Responds!

I sent a complaint to the CEO of Justice (you'll need to read the previous blog to understand this post). It didn't get past the Customer Relations Department, but at least they took the time to acknowledge my complaint and respond. The ball has been smacked back into my court. Here's what they said:


Thank you for contacting Justice in regards to your recent experience. On behalf of Justice, I sincerely apologize for any frustration or inconvenience you may have experienced in this situation. Open communication such as yours encourages us to improve the quality of our business. It is important that your concerns are addressed.

In order to address this situation, I would like to share your feedback with our Regional Sales Office. Please reply with the name of the location in which you were shopping so that I may forward your feedback and concerns to the appropriate area.

Again, thank you for contacting us. I hope that you will be able to shop with us in the future and enjoy future experiences. I look forward to any additional information you can provide.

Sincerely,

Richelle Farmer
Justice Customer Relations

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3 comments:

katy said...

That's a somewhat positive response though rather diplomatic. But that's about as good as you'd expect. Next time when I have a complaint, I'll be sure to write down the employee's name and the name of the manager I talk to. Good job.

Lynn said...

Katy,

Yeah, it's what you would expect from a corporate spokesperson. Not sure what kind of change will come about as a result of my one e-mail. But next time I go into Justice, I plan to ask the manager if any edict came down from corporate regarding the employee dress code. I'll keep you posted on what I discover. Thanks for taking an interest in this important topic!

Jo said...

I am so impressed with you! I think that finally someone actually does something about it. I too often as I am hoping others are like me too, complain to the wrong people. Like our spouses or friends. Good for you! Justice was served. haha