I sent a complaint to the CEO of Justice (you'll need to read the previous blog to understand this post). It didn't get past the Customer Relations Department, but at least they took the time to acknowledge my complaint and respond. The ball has been smacked back into my court. Here's what they said:
Thank you for contacting Justice in regards to your recent experience. On behalf of Justice, I sincerely apologize for any frustration or inconvenience you may have experienced in this situation. Open communication such as yours encourages us to improve the quality of our business. It is important that your concerns are addressed.
In order to address this situation, I would like to share your feedback with our Regional Sales Office. Please reply with the name of the location in which you were shopping so that I may forward your feedback and concerns to the appropriate area.
Again, thank you for contacting us. I hope that you will be able to shop with us in the future and enjoy future experiences. I look forward to any additional information you can provide.
Justice Customer Relations